Privacy Policy

This Privacy Policy explains how Whale Farm collects, uses, shares, and protects information through our website, forms, communications, advertising, lead generation activities, and related services.
By using our website or submitting information to us, you agree to this Privacy Policy.

1. Information We Collect
We may collect the following categories of information:
- contact information, such as name, business name, email address, and phone number;
- business information, such as company name, role, industry, services offered, target market, advertising needs, and budget;
- inquiry information, such as form submissions, call-booking details, messages, and service interests;
- lead information, when we generate, receive, verify, route, or deliver lead data in connection with our services;
- payment and billing-related information, which may be processed by third-party payment processors;
- website usage information, such as IP address, browser type, device information, pages visited, referring URLs, and interaction data;
- advertising and analytics information collected through cookies, pixels, tags, and similar technologies.

We collect personal information when you voluntarily provide it, when you interact with our website or communications, and when we use service providers, advertising platforms, analytics tools, CRM systems, scheduling tools, or related technologies.

2. How We Use Information
We may use information to:
- respond to inquiries;
- schedule calls or consultations;
- evaluate whether our services are a fit;
- provide advertising, lead generation, and related services;
- generate, verify, route, deliver, and manage leads;
- communicate with prospects, clients, and leads;
- send service updates, onboarding messages, and business communications;
- process payments and billing;
- improve our website, services, advertising, targeting, and operations;
- measure campaign performance;
- detect fraud, security issues, misuse, or unlawful activity;
- comply with legal, contractual, dispute-resolution, and recordkeeping obligations.

3. Leads and Client Services
Whale Farm may collect, generate, verify, route, and deliver lead information as part of its advertising and lead generation services.
When lead information is delivered to a client, the client is responsible for its own follow-up, communications, sales practices, recordkeeping, and compliance with applicable laws, including telemarketing, text-messaging, email, do-not-call, and consumer-protection laws.
Whale Farm may use aggregated, de-identified, or non-client-specific performance information to improve advertising, targeting, operations, and lead-generation services. Whale Farm does not intentionally share a client’s delivered leads with another client unless expressly agreed.

4. How We Share Information
We may share information with:
- clients, when delivering leads or providing services;
- service providers and contractors who help operate our business;
- advertising platforms, analytics providers, CRM systems, automation tools, scheduling tools, email/SMS tools, payment processors, hosting providers, and similar vendors;
- professional advisors, such as attorneys, accountants, or consultants;
- government authorities or other parties when required by law, legal process, or to protect rights, safety, and security;
- a successor or buyer in connection with a merger, acquisition, sale, or transfer of business assets.

Whale Farm does not sell, rent, or lease its customer lists. Whale Farm may deliver lead information to clients as part of its lead-generation services. This is separate from selling Whale Farm’s own customer lists.
We do not sell sensitive personal information or biometric data.

5. Advertising, Analytics, and Cookies
We may use cookies, pixels, tags, analytics tools, and advertising technologies to understand website usage, measure campaign performance, improve services, and deliver or evaluate advertising.
These tools may collect information about your device, browser, website activity, and interactions with ads or pages.
You can usually modify your browser settings to decline cookies. If you decline cookies, some website features may not function properly.
Our website may use third-party services, such as Calendly for scheduling. These third parties may set their own cookies or collect information according to their own privacy policies.

6. Email and SMS Communications
We may contact you by email, phone, or text message regarding inquiries, scheduling, services, transactions, onboarding, lead delivery, or related business matters.
We may also send marketing or promotional emails. You may opt out of marketing emails by using the unsubscribe link or by contacting us. Transactional or service-related communications may still be sent when necessary.

7. Payment Information
Payments may be processed through third-party payment processors such as Stripe. Whale Farm does not control the payment processor’s privacy or security practices. Payment information is handled according to the payment processor’s terms and privacy policy.

8. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, business records, legal compliance, dispute resolution, fraud prevention, and legitimate business operations.

9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information in our possession.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights
Depending on where you live and applicable law, you may have rights to:
- confirm whether we process your personal information;
- access personal information we maintain about you;
- correct inaccurate information;
- request deletion of certain information;
- obtain a copy of certain information;
- opt out of certain targeted advertising, sale of personal data, or certain profiling activities;
- appeal a decision regarding a privacy request.

To submit a privacy request, contact us at:
Email: info@whalefarm.co

We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights.

11. Texas Privacy Notice
If the Texas Data Privacy and Security Act applies to Whale Farm, Texas residents may have rights regarding access, correction, deletion, portability, and opt-out of certain processing.
Whale Farm collects and processes personal information for the purposes described in this Privacy Policy, including responding to inquiries, providing services, generating and delivering leads, communicating with prospects and clients, advertising, analytics, billing, security, and legal compliance.
Whale Farm may share information with the categories of third parties described in Section 4.

12. Children’s Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us.

13. Third-Party Websites
Our website may link to third-party websites or services. We are not responsible for their privacy practices, content, or security. Please review their policies before providing information.

14. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

15. Contact
Questions or privacy requests may be sent to:
Whale Farm
Email: info@whalefarm.co